Presales / Solutions Architect function:
Render presales technical support to client service teams
Analyze tender / client specifications or requirements and manage the plan for multiple solution workstreams
Drive and maintain conceptual integrity of the solution design that addresses client’s business objectives and needs in order to create differentiated value propositions
Coordinate and prepare solution deliverables (e.g., costs, risk and proposal) that are subject to internal solution governance and review processes
Ensure the architecture and design is agreed with both internal stakeholders and external customers, while collaborating deeply with the practices to develop solutions that are on the mark and viable
Maintain a clear, independent and objective point of view in order to exercise thought leadership and advise senior leaders on technical value and solution guidance for client, organization and community
Ensure all the appropriate standards and quality expectation are adhered to
Develop and refine solution patterns for common and recurring problems
Be the expert resource to support interventions on projects where solution quality or progress has become an issue
Client Services Delivery function:
You will act as the single point of contact for the key client on all project delivery and managed services delivery matters.
Develop business opportunities to solve the client’s problems;
Ideate solutions using technology and process changes;
Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of the company.
Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
Accountable for the delivery services of the client’s account and needs to be involved in the delivery of the programs that you are responsible for.
University Degree in Engineering, Computer Science, Computer Engineering or equivalent.
15-20 yrs of experience either as pre-sales architect or as solution/enterprise architect AND programme delivery in a System Integration (SI) or IT consulting and services environment
Hands-on experience in IT infrastructure products and services such as Data Centre operation, Service Desk, Workplace Services, Communication, Information Technology Infrastructure Outsourcing and Security
Experience in IT security products and services such as WAF, NGFW, SIEM, NIPS and IAM
Experience in IoT, Data Persistence & Archival Architectures and Cloud-based Architecture
Experienced in delivering multi-site, fault-tolerant systems using an established system development life-cycle
Working knowledge of DevSecOps, Site Reliability Engineering (SRE) and automation technologies
Certifications in ITIL, TOGAF and security (e.g., CISSP) would be advantageous
Excellent interpersonal and communication skills – ability to explain technology from a customer perspective
Highly analytical and able to manage complex solutions
Naturally inquisitive – asks questions to ensure understanding
Ability to influence and negotiate
Highly resilient and team player – demonstrated ability to work with multiple stakeholders to deliver a common goal