IT Helpdesk

Location Bangkok
Job type Contract
Salary Negotiable
Consultant email thanyaporn.w@th.experis.com
Consultant contact 0836454656

Core Responsibilities and Activities

  • support for Electronics plants globally as a main activity and support the rest of the other colleagues from Asia

  • Involved in the communication process – inform the management for critical outages and keep the rest of the colleagues updated;

  • Collaborates closely with the regional and global teams to resolve the incidents and request based on defined KPIs

  • Part of Crisis situations to document all received complains, coordinate the testing with the users after the services are restored and provide feedback to the global/regional teams.

  • Responsible for the Termination process for the users based on predefined procedure

  • Perform UAT for IT side when required by the IT

  • Manager or by the IT Team Lead